Alaska Airlines ORD Terminal – O’Hare International Airport

All a traveler wishes is to have a relaxed and stress-free Air travel experience. In order to get that, you need to have all the information regarding your terminal. Alaska Airlines ORD Terminal possesses responses to all your questions related to reservations, altering your flight, and canceling existing reservations. This guide seeks to inform you about the amenities available at Alaska Airlines O’Hare International Airport ORD Terminal, to assist in planning your trip when you are flying Alaska Airlines. All of the details regarding flights that are arriving to or departing from Chicago are available here. 

Alaska Airlines ORD Terminal Details

Alaska Airlines operates from Terminal 2 at O’Hare International Airport ORD

Services and facilities offered by Alaska Airlines ORD Terminal

At the airport Office of Alaska Airlines ORD Terminal, you can enjoy the following services/amenities:  

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Alaska Air terminal office at O’Hare Terminal Airport. They are trained to create an itinerary that best matches all passenger’s specific needs for flights. Thereafter, ticket reservations can be made by travelers on their own via the airline website and mobile app. Visit Terminal 2 at ORD for flight booking and cancellations. 

Manage Your Booking

If needed, passengers traveling on Alaska Air  O’Hare ORD terminal can request assistance from the team at the terminal. They are more than willing to assist you with booking changes or trip information and add or remove any related upgrades, amenities, and services. However, passengers have the option to manage their booking via the “Manage” section available through the Alaska Air mobile app or website on their own. 

What’s the Baggage Allowance

The baggage allowance depends on your flight class type and you should refer to the Alaska Airlines website for your free baggage allowance, excess baggage allowance, or checked baggage allowance., The additional bags can be purchased on the official airline website, the Alaska Airlines mobile app, or at check-in at Chicago. For assistance, you can connect with the team at Alaska O’Hare International Airport ORD terminal. 

Policy for Refunds and Cancellations  

Refunds or cancellation requests associated with tickets purchased through a travel agent, travel agency, or 3rd party travel site will not be processed at the Alaska Airline O’Hare ORD Terminal. The request must first meet the requirements established in the Alaska Air Cancellation Policy before any refund or cancellation conversions are processed.

Travel Services for Pet 

As long as passengers submit proper documentation to Alaska Airlines, the airline will allow dogs as service animals to travel onboard. Passengers can also bring pets in passenger cabins or as excess baggage with the airline. The airline charges a pet travel fee of $100 each way for travel in a cabin and $150 for baggage (compartment). Staff at Alaska Airlines Chicago O’Hare International Airport Terminal can help with any needs. 

Baggage that is lost, delayed, or damaged 

Airline representatives at the Alaska Airlines ORD Terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. Further details can be obtained about lost bags by calling the Central Baggage Service Office at 1-877-815-8253, from 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Reimbursements may be made and are subject to Alaska Airlines Baggage Policy. 

Registering Or Check-in 

Alaska Air travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Alaska Air terminal at O’Hare ORD. International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time. 

Services for Special Assistance

Alaska Airlines travelers will be able to request special assistance services at the time of the ticket being booked (with the assistance of a Travel Associate) via the airline’s “Fly for All” app and through the app or you can call 1-800-503-0101. There are alternatives in the facility to request special assistance on the day of travel, via onsite features at the Alaska Air O’Hare ORD terminal based on the unit provision of special assistance.

Wifi on Board

Most aircraft in the Alaska Air fleet feature Wifi, allowing passengers to choose either fast-streaming satellite Wifi or basic Wifi by purchasing Wifi packs (starting at $8.00 up to $24.99). Passengers can purchase Wifi packs via the airline’s website or mobile app, or when they are at the Alaska Airlines O’Hare terminal during check-in.

Chicago Airport Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You may ask the airline representatives at the Alaska Air terminal at Chicago O’Hare ORD or the airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

Chicago Airport Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate at the Alaska Airlines Chicago O’Hare terminal or ask the airport representative. 

Services & Amenities at Chicago Airport

Chicago O’Hare Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

Requests for help can be made with the staff at the airport or the visible crew in the terminal for Alaska Airlines ORD Terminal. 

O’Hare International Airport (ORD) Terminal Map and Guide

FAQs.