Air India MAD Terminal – Adolfo Suarez Madrid–Barajas Airport

It can be an intimidating experience to arrive at a new airport, not knowing where you need to go. Should I go left or right? If you’re running late to the gate, you would be concerned that you will miss a flight, or even worse, you might panic at the airport. Key pieces of information about the Air India MAD Terminal so that you are informed and it may ease your mind with the insight for a smooth ride.  

Air India operates from Terminal 1 at Adolfo Suarez Madrid–Barajas Airport. Within the terminal, it should enable you to plan your arrival in such a way that you can have ample scope in dealing with security checkups in conjunction with your flight schedules, and en route from disembarking to your flights. The Air India Adolfo Suarez Madrid–Barajas Airport offers various services and facilities to make your travel experience seamless and ensure that you have a smooth journey like ATMs, currency exchange, cafes, restaurants, lounges, and even business communities and lounges. Keep on reading through this detailed guide to fully prepare for a trip.

Air India Adolfo Suarez Madrid–Barajas Airport Details

Services Provided By Air India at Adolfo Suarez Madrid–Barajas Airport Terminal MAD

At the airport Office of Adolfo Suarez Madrid–Barajas Airport,  you can enjoy the following services/amenities:  

The Customer Care section of Air India Airlines MAD Terminal assists with the following Requests.

For passengers at the Air India MAD terminal, there are various amenities available to ease through the air travel procedure. 

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Air India terminal office at Adolfo Suarez Madrid–Barajas Airport. They are trained to create an itinerary that best matches all passenger’s specific needs for flights. Thereafter, ticket reservations can be made by travelers on their own via the airline website and mobile app. Visit Terminal 1 at MAD for flight booking and cancellations. 

Manage Your Booking

If the passengers need, it when traveling with Air India MAD terminal, they can request assistance from the team at the terminal. They are more than willing to assist you with booking, cancellation, changes, or any trip-related information that you will need and add or remove any related upgrades, amenities, and services.

What’s the Baggage Allowance

Any checked bag fees must be paid for separately on the airline’s website or mobile app or in-person during check-in at the airport, for example, at the Air India designated terminal or on the airline’s website or app itself. For further information, in addition, there will also be Air India staff at the Air India terminal in Adolfo Suarez Madrid–Barajas Airport checking all other bags not checked-in – that you may either find out on-site, or you may find the detailed information on your operating airline websites. 

Cancellation and Refund Policy  

The requests for cancellation or refund applications for any tickets purchased through a travel agent, travel agency, or third-party travel website will not be entertained at our Air India MAD Terminal as per the Air India Cancellation Policy. The claim of refund or cancellation has to be met by the conditions specified in the Air India Cancellation Policy before any of Air India’s agreed refund or cancellation is processed. 

Lost, damaged, or Delayed Baggage 

Airline representatives at the Adolfo Suarez Madrid–Barajas Airport should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. Further details can be obtained about lost bags by calling the Central Baggage Service Office at 800-223-7776, from 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Reimbursements may be made and are subject to Air India Baggage Policy. 

Registering Or Check-in 

Air India travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Air India terminal at Adolfo Suarez Madrid–Barajas Airport. International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes before scheduled flight departure time. 

Services for Special Assistance at Air India MAD terminal

Travelers on Air India can make requests for special assistance services when booking their tickets through the “Fly for All” app or by calling 650-821-8830. There are on-site methods available to arrange for personalized assistance if needed on your day of travel, in accordance with the unit’s ability to provide personal assistance at the Adolfo Suarez Madrid–Barajas Airport Abdulaziz MAD terminal. You can also contact the representative at the Air India MAD terminal for assistance and direction. 

Wifi on Board

Air India MAD terminal does have complimentary Wifi. Most aircraft in the Air India fleet are Wifi enabled, passengers may have the option to use either fast-streaming satellite Wifi or basic Wifi by purchasing Wifi packs.

Lounge at the MAD Adolfo Suarez Madrid–Barajas Airport  

An Air India Airport Lounge is available at Adolfo Suarez Madrid–Barajas Airport. Furthermore, an Air India member with Oneworld will have access to various other airlines’ airport lounges.

• Air India Lounge is located in Terminal 1. 

For assistance, please connect with the Air India MAD terminal team. 

Adolfo Suarez Madrid–Barajas Airport Car Rental 

There are various car rental companies available at the MAD Terminal. You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You may ask the airline representatives at the Air India terminal at Adolfo Suarez Madrid–Barajas Airport Abdulaziz International Airport or the airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

Adolfo Suarez Madrid–Barajas Airport MAD Airport Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website.

Services & Amenities at Adolfo Suarez Madrid–Barajas Airport

Adolfo Suarez Madrid–Barajas Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

The staff at the airport and the visible crew in the terminal can help with requests for Air India MAD terminal. 

All Related Terminal

Adolfo Suarez Madrid–Barajas Airport(MAD) Terminal Map and Guide

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