Air India ICN Terminal – Incheon International Airport

It can be an intimidating experience to arrive at a new airport, not knowing where you need to go. Should I go left or right? If you’re running late to the gate, you would be concerned that you will miss a flight, or even worse, you might panic at the airport. Understanding key information about the Air India ICN can give you the peace of mind you need for a successful journey.  

Air India operates from Terminal 1 Incheon International Airport. The layout of the terminal allows you to plan your arrival time so you have ample time for a thorough security check before your flight and potential time between arriving at your gate to get to your flight.  The Air India Incheon International Airport offers a multitude of services to facilitate your travel experiences, such as ATMs, currency exchange, cafés, lounges, and even business communities. Continue scrolling through this detailed guide to fully prepare for a trip! 

Air India Incheon International Airport Details

Air India operates from Terminal 1 at Incheon International Airport. 

Services Provided By Air India at Incheon International Airport Terminal ICN 

At the airport Office of Incheon International Airport International ICN Terminal,  you can enjoy the following services/amenities:  

The Customer Care section of Air India Airlines ICN Terminal assists with the following Requests.

For passengers at the Air India ICN terminal, there are various amenities avaialbe to easy through the air travel procedure. 

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Air India terminal office at Incheon International Airport. Travelers can create itineraries that best match their specific needs for flights, which are then trained to optimize for all passengers. Subsequently, they can make their own ticket reservations.

Manage Your Booking

If the passengers need, when traveling with Air India ICN terminal can request assistance from the team at the terminal. They are more than willing to assist you with booking, cancellation, changes, or any trip-related information that you will need and add or remove any related upgrades, amenities, and services.

However, passengers have the option to manage their booking via the “Manage” section available through the Air India mobile app or website on their own. 

What’s the Baggage Allowance

Any checked bag fees must be paid for separately on the airline’s website or mobile app or in-person during check-in at the airport, for example, at the Air India designated terminal or on the airline’s website or app itself. For further information, in addition, there will also be Air India staff at the Air India terminal in Incheon International Airport checking all other bags not checked-in – that you may either find out on-site, or you may find the detailed information on your operating airline websites. 

Policy for Cancellations and Refunds  

Requests for cancellations or refunds related to tickets purchased via a travel agent, travel agency, or third-party travel website will not be completed at the Air India ICN Terminal. Requests must comply with the requirements specified in the Air India Cancellation Policy before any request for refunds or cancellations agreed to by Air India is honored. 

Pet Travel Services  

Air India can offer pet travel services to passengers with the restrictions of Air India’s pet policy and subject to availability. The booking of a pet companion travel service may be completed at the Air India ICN terminal or by calling 650-821-8830.  Small pets or animal companions can be carried in an approved kennel or carrier inside the passenger cabin with you, while large pets or animal companions must be transported, otherwise, in the aircraft’s hold.

Baggage that is lost, delayed, or damaged 

Airline representatives at the ICN terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. Further details can be obtained about lost bags by calling the Central Baggage Service Office at 800-223-7776, from 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Reimbursements may be made and are subject to Air India Baggage Policy. 

Registering Or Check-in 

Air India travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Air India terminal at Incheon International Airport.  International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time. 

Services for Special Assistance at Air India ICN terminal

Travelers on Air India can request special assistance services when booking their tickets through the “Fly for All” app or by calling 650-821-8830. There are on-site methods available to arrange for personalized assistance if needed on your day of travel, in accordance with the unit’s ability to provide personal assistance at the Incheon International Airport. You can also contact the representative at the Air India ICN terminal for assistance and direction. 

Wifi on Board

Air India ICN terminal does have complimentary Wifi. Passengers can use either fast-streaming satellite Wifi or basic Wifi on most aircraft in the Air India fleet by purchasing Wifi packs.

Lounge at the ICN Incheon International Airport 

An Air India Airport Lounge is available at Incheon International Airport. Furthermore, an Air India member with Oneworld will have access to various other airlines’ airport lounges.

• Air India Lounge is located in Terminal 1. 

For assistance, please connect with the Air India ICN terminal team. 

Incheon International Airport Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You may ask the airline representatives at the Air India terminal at Incheon International Airport or the airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

Incheon International Airport ICN Airport Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate at the Air India Incheon International Airport ICN terminal or ask the airport representative. 

Services & Amenities at Incheon International Airport

Incheon International Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

Requests for help can be made with the staff at the airport or the visible crew in the terminal for the Air India ICN terminal. 

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