Alaska Airlines GDL Terminal – Miguel Hidalgo y Costilla International Airport

Alaska Airlines GDL Terminal has answers to all your inquiries concerning flight bookings, cancellations, and changing flights. This article focuses on providing you with information specifically related to services in Alaska Airlines GDL Terminal. While traveling with Alaska Airlines, you can prepare for the service you would like, now or in the future, to help make your experience better. All information concerning Alaska Airlines flights arriving or departing is included in this guide. The layout of the terminal allows you to plan your arrival time so you have ample time for a thorough security check before your flight and potential time between arriving at your gate to get to your flight.  

Alaska Airlines Miguel Hidalgo y Costilla International Airport Details

Alaska Airlines operates from Terminal A at Miguel Hidalgo y Costilla International Airport GDL. 

Services and facilities offered by Alaska Airlines GDL Terminal

At the airport Office of Alaska Airlines GDL Terminal,  you can enjoy the following services/amenities:  

List of All Alaska Airlines Terminals.

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Alaska Air terminal office at GDL Airport. The travel agents are tasked with creating itineraries that cater to the specific flight needs of each passenger. Travelers can make ticket reservations directly on the airline website and mobile app after that. Visit Terminal A at GDL for flight booking and cancellations. 

Manage Your Booking

If needed, passengers traveling on Alaska Air GDL terminal can request assistance from the team at the terminal. You can count on them to help you with booking changes and trip information, as well as add or remove upgrades, amenities, and services. Passengers can manage their bookings themselves through the “Manage” section on the Alaska Air mobile app or website. 

What’s the Baggage Allowance

Any checked bag fees must be paid for separately on the airline’s website or mobile app or in-person during check-in at the airport. For example, the Alaska Airlines designated terminal or on the airline’s website or app itself. For more detailed information on baggage allowance. There will also be Alaska Airlines staff at the Alaska Air terminal checking all other bags that are not checked in on-site, or you can find the detailed information on your operating airline websites. 

Policy for Refunds and Cancellations  

Travel agents, travel agencies, and 3rd party travel sites will not process refunds or cancellation requests for tickets purchased through them. The request must meet the requirements established in the Alaska Air Cancellation Policy before any refund or cancellation conversions are processed.

Travel Services for Pet 

Alaska Airlines will allow dogs as service animals to travel with their passengers onboard as long as proper documentation is submitted. Pets are allowed in passenger cabins as well as excess baggage with the airline. A pet travel fee of $100 per way is charged as a fee for travel in a cabin and $150 in baggage (compartment). Pet companion travel bookings can be conducted at the Alaska Airlines GDL Airport terminal or you can call 1-800-252-7522.

Baggage that is lost, delayed, or damaged 

Airline representatives at the Alaska Miguel Hidalgo y Costilla International Airport GDL terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. You can obtain further details about lost bags by calling the Central Baggage Service Office at 1-877-815-8253 between 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Alaska Airlines may make and subject reimbursements to its Baggage Policy. 

Registering Or Check-in 

Alaska Air travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Alaska Air terminal at Miguel Hidalgo y Costilla International Airport GDL. International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time.

Services for Special Assistance

Travelers on Alaska Airlines can request special assistance services when booking their tickets, with the help of a Travel Associate. Via the airline’s “Fly for All” app or you can call 1-800-503-0101. There are alternatives in the facility to request special assistance on the day of travel, via onsite features at the Alaska Air Miguel Hidalgo y Costilla International Airport based on the unit provision of special assistance.

Wifi on Board

Most aircraft in the Alaska Air fleet are Wifi enabled, passengers may have the option to use either fast-streaming satellite Wifi or basic Wifi by purchasing Wifi packs (starting at $8.00 up to $24.99). Passengers can purchase Wifi packs when they are at the Alaska Airlines GDL terminal during check-in, or they can buy them via the airline’s website or mobile app beforehand.

Miguel Hidalgo y Costilla International Airport GDL Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You may ask the airline representatives at the Alaska Air terminal at Miguel Hidalgo y Costilla International Airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

Miguel Hidalgo y Costilla International Airport GDL Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate at the Alaska Airlines Miguel Hidalgo y Costilla International Airport GDL terminal or ask the airport representative. 

Services & Amenities at Miguel Hidalgo y Costilla International Airport GDL 

Miguel Hidalgo y Costilla International Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

At Alaska Airlines Miguel Hidalgo y Costilla International Airport, staff at the airport and visible terminal crew can help with requests. 

Miguel Hidalgo y Costilla International Airport (GDL) Terminal Map and Guide

FAQs